How can we help?

Answers about setup, knowledge, plans and server management.

About ngbot

What is ngbot?
ngbot is an Arabic Discord bot with AI that does it for you: ask in chat, see one card with the steps, and nothing changes until you confirm. It also answers your members from the rules and FAQs you add with /learn, replies in the language of the question, and includes moderation, levels, welcome messages, tickets and custom commands. There is more on the What is ngbot? page.
Can ngbot do things for me?
Yes. Ask in chat in your own words, in Arabic or English: create a channel, start a giveaway, post prayer times, and more, 55 tasks in all. It shows one card with the steps, and nothing changes until you press confirm, within 15 minutes. Admins and moderators who hold the command's permission can ask; ordinary members cannot.
Who makes ngbot?
The ngbot team, in Saudi Arabia. To reach us, email support@ngbot.ai or use /support inside Discord.

Getting started

How do I get started?
Add the bot and choose your server, then mention @ngbot in any channel to try it right away. Answering from your own server knowledge takes one more step: ask it to learn your rules channel, or add them with /learn or a file from the dashboard.
Why does it ask for so many permissions?
They cover the tools: deleting messages for moderation, managing roles for levels, creating private threads for tickets. You can remove any permission in Discord and only the feature that needs it stops working.
Do I have to use the dashboard?
For most tools, no: questions and knowledge, tickets, levels, welcomes and the moderation commands all work inside Discord. Switching AutoMod on, the log channel, the level-up message, and the bot's name and look are set in the dashboard.
How do I change the bot's name and picture?
In the dashboard, under Customize the bot. The name is on every plan; the picture, banner and bio are on paid plans. Each shows in your server only.

Language and knowledge

Does it understand Arabic dialects?
Yes. It handles Gulf, Egyptian, Levantine and Standard Arabic, and switches to English. It replies in the tone your members use.
My server is English-only. Does it still work?
Yes. The bot works fully in English; Arabic is an addition, not a requirement.
How does the knowledge base work?
Add knowledge sources with /learn. Paste your rules and FAQs, or upload a .txt or .md file, and answers are grounded in what you added. In the dashboard you can also pick channels for ngbot to read and, on Pro, add a page of your website by its link.
Can I remove a source after adding it?
Yes. In the dashboard, the knowledge base page lists every source you added, and you can remove any of them in full.

Protection and logs

What happens in a raid?
With protection on, everyone who joins during the raid is timed out and your moderators get an alert. It ends an hour after the last wave of joins, and its end lifts every timeout, so ban the raid accounts first.
What do the logs record?
The members and messages logs on every plan, the server and voice logs on Pro. /logs setup creates their channels, which only admins can read.
Does ngbot ban anyone on its own?
No. It times out suspicious accounts and alerts your moderators. Banning is always your team's call.

Limits and pricing

What's in the free plan?
Every core feature, plus 50 AI replies a month and 25 knowledge sections. AI moderation, ticket triage, digests and insights start on Pro.
What happens when the AI reply allowance runs out?
The bot does not stop. Ordinary commands keep working, and AI replies pause until the next usage period begins or you move to a higher plan. There are no overage fees and no surprise bill.
Is pricing per server or per person?
Per server. One price for the whole server no matter how many members it has, with no per-member fee.
How do I cancel?
One button in the dashboard opens the Paddle portal and you cancel there. Your plan stays active until the end of the month you paid for.

Data and privacy

Where does my server's data go?
Answers are built from your server's own knowledge base. We do not sell your data or train public models on it, and you can delete the knowledge base at any time.
Who can see my server in the dashboard?
Only you and whoever manages your server in Discord. Sign-in is with your Discord account, and access follows your permissions in the server itself.

Still need help?

Use /support in Discord, or send us an email.

support@ngbot.ai